Origami Owl is a social selling jewelry business. Create a Living Locket with custom designed charms that tell the story of your life and represent the things you love. My name is Kayla, I am an Independent Designer with Origami Owl, I created this blog to provide more information about Origami Owl. I would love to have you on my team! My mentor ID is 14951.

April 12, 2013

FAQ - Frequently Asked Questions! (Orders)


May I still order if I live outside the United States?

At this time, Origami Owl only accepts orders for the United States, U.S. Territories and APO/FPO. For your protection, we will not ship merchandise if we are unable to verify your billing address.  Orders shipping to U.S. Territories may only be shipped via FedEx International Priority® and may require additional business days for delivery. Likewise, orders to APO/FPO ship via USPS and may also require additional days for delivery.

I'm having problems competing my order...

We will be happy to assist you. Please email our customer care center at: Customercare@origamiowl.com

How do I track my order status?

You will receive an e-mail containing your tracking number once your order ships. If you have any questions regarding your order please don't hesitate to contact us at customercare@origamiowl.com.

How I cancel or change my order?

Our ordering systems are arranged in such a way as to provide immediate selection and careful packing of your jewelry order. This allows us to pick, pack and ship items with speed and accuracy. However, we understand sometimes things happen, please contact us and we will do everything we can to accommodate your needs. Sometimes, once an order has been placed; we are unable to make any modifications to the order, including cancellations. If you put an invalid address, your order will ship to that address and be returned to the warehouse. A new shipment will have to be generated and additional ship charges will apply. With that being said, please make sure you have selected the appropriate item upon submitting your purchase.

What could delay my order?

Origami Owl is committed to protecting our customer's personal and financial information from being used in a fraudulent manner. We take many precautions in verifying the security and privacy of all orders. For this reason, most items take a minimum of (1) one full business day before being approved for shipment.

My order contained an item listed as "out of stock" what do I do?

If you have an "out of stock" item listed in your shopping cart, you should see the expected ship date. Origami Owl makes every effort to keep adequate stock of the items listed on our website and in our catalog. You may also ask a Designer to place an order for you or check back often to see if the item has been replenished and place a new order.

•  Online shopping exchange policies:

Origami Owl will politely accept exchanges from its online retail customers who entrusted them by making a purchase at origamiowl.com. To exchange an item purchased directly from an Origami Owl Independent Designer, please contact your Designer directly. If your Designer cannot be located, please call us and we will assist you with locating your nearest Origami Owl Independent Designer.

*Exchanges must include a copy of the original invoice and be in its original unused condition.

Incorrect or faulty items:

Designers are responsible for handling the exchange of damaged items for their customers. Items that are damaged in transit, break prior to wearing or have a manufacturing defect and are reported to the Origami Owl Returns Center by a Designer within 30 days of shipment are eligible for exchange.

•  Replacements will be processed upon our receipt of faulty or damaged jewelry or item.
•  Exchanges must include a copy of the original invoice along with any original tags or packaging.
•  Replacement items ship free to customers at Origami Owl's expense.
 
Contact customercare@origamiowl.com with any questions you may have regarding returns.

Where is Origami Owl jewelry manufactured? 

The unique precedence that Origami Owl is setting is that a majority of its jewelry is made by artisans in Asia. Each of our reputable suppliers has been manufacturing jewelry for many years and has been a part of stringent testing to make sure there are no unwarranted substances. We take pride in every piece we manufacture that is why we have tested our jewelry and certify that all of our items pass (CPSC) U.S. Consumer Product Safety Commission testing. The fact that most of our creations are one-of-a-kind jewelry is the hallmark of a fine company and party plan organization. Join Origami Owl.

XOXO,

❤ Kayla

*This information was provided by http://origamiowl.com*