Origami Owl is a social selling jewelry business. Create a Living Locket with custom designed charms that tell the story of your life and represent the things you love. My name is Kayla, I am an Independent Designer with Origami Owl, I created this blog to provide more information about Origami Owl. I would love to have you on my team! My mentor ID is 14951.

April 11, 2013

FAQ - Frequently Asked Questions! (General)


Do you offer any warranties on your merchandise?

We strive for excellence in every area of our business. If you are not completely head over heels in love with your new jewelry, you can exchange any unworn items. The exchange policy does not include Party Plan Design Specials.

Within 30 Days:

You can choose to exchange the item or receive a refund, less the cost of shipping and handling if you request the refund within 30 days of shipment and the product is received at the Origami Owl Returns Center within an additional 7 days. Items that have been worn are not eligible for returns. Items not in their original packaging are subject to a 15% restocking fee. Items that are damaged within transit, break prior to wearing; have a manufacturing defect or are missing from the shipment which are reported by you to the Origami Owl Returns Center within 30 of shipment are eligible for exchange or refund if received in the Returns Center within 7 days of reporting.

Examples of manufacturer defect:
•  non-functional clasp
•  abnormal discolorations (beyond normal variations in natural stone colors or tarnishing from wear or time)
•  jump ring or chain link that is not closed properly
•  different from described length
•  Epoxy (adhesive - glass or crystals are loose)


This warranty does not cover merchandise damaged through normal wear, accident or misuse (wearing in water, etc). Upon receipt of your order, please check it carefully for accuracy.

 How do I care for my jewelry?
•  Handle with care: The glass on your Living Lockets is fragile + can break. Handle with grace + caution.
•  Avoid water: Always remove your jewelry before entering water. Living Lockets are not waterproof.
•  Polish: Our jewelry is made with real metals + will naturally tarnish with time. To keep it looking as good as new, gently run all pieces with dry polishing cloth in a circular motion until shine is restored.
•  Remove: Take off your jewelry when using harsh chemicals, applying beauty products or entering extreme heat or cold.

What payment methods do you accept? 

We accept the following forms of payment for online transactions: MasterCard, Visa + Discover.
At all of our in-home boutiques we accept: Cash, check, MasterCard, Visa, + Discover.

Are there price adjustments if an item I purchased goes on sale? 

We are very sorry, but at this time we do not offer price adjustments.

How Do I contact Origami Owl? 

We love hearing from our customers! You can contact us regarding general questions or comments by e-mail at: Customercare@origamiowl.com

You can also write to us at:

Origami Owl
410 S Benson Lane Ste. 1
Chandler, AZ 85224
To speak with a friendly Customer Care representative, call 888.491.0331 from 9 a.m. - 5 p.m. PST, Monday - Friday.

Is your website secure? 

Origami Owl is committed to protecting your personal information + providing a secure online shopping experience. We use industry standard encryption + password protection technologies such as an SSL (Secure Socket Layer). This is a technology used by online sites to provide secure online transactions.

Will my personal information be shared with any third parties? 

At Origami Owl, we value your privacy. It is our policy never to share, sell, rent, barter or trade our mailing list or e-mail list to anyone or any company - without exception!

XOXO,

❤ Kayla

*This information was provided by http://origamiowl.com*